Is there a weight limit for Paket Shop parcels?
Yes, the maximum weight allowed is 31.5 kg.

Is there a maximum size for Paket Shop parcels?
The girth (circumference of the parcel plus longest side) must not exceed 3 m, and the following size and weight restrictions apply: a maximum length of 2 m, a maximum height of 0,6 m and a maximum width of 0,8 m.

Why does the price of Paket Shop parcel depend on the size and not on the weight of the parcel?
The price calculation by the parcel size is easy and transparent. The customer can identify the price easily and does not need a scale.

To which countries can I send Paket Shop parcels?
Paket Shop parcels can be sent to all countries of the European Union, except Greece, Vatican State, San Marino, Cyprus, Malta, Bulgaria and all European islands (except Great Britain and Ireland).

Within which time period will the parcels arrive at the consignee?
Parcels within Austria will be delivered in a standard delivery time of less than 24 hours. Parcels within the European Union will reach their destination in a standard delivery time of 48-120 hours.

Does the transport tariff include an insurance?
Yes, each parcel is insured up to maximal 550.00 Euro.

It is correct that I can track the way of my parcel via internet?
Yes, it is very easy. Just enter the parcel number on your receipt into our online track&trace and you can track the complete route of your parcel to the recipient.

Is it possible to send an express or cash service parcel via Paket Shops?
No, the dispatch of express or cash service parcels isn’t possible via GLS Paket Shops.

What happens, if the consignee isn’t at home?
If the consignee is not at home and the parcel cannot be delivered at the neighbour the parcel will be delivered at the nearest GLS Paket Shop. The consignee gets a notification card about the attempted delivery. If the parcel has been delivered at the GLS Paket Shop, the consignee has the possibility to pick up his parcel in the GLS Paket Shop within 10 working days by presenting the notification card and his identity card.

How do I have to pack my parcel, so that it will be delivered in shape?
For this you may consider our Paket Shop Packaging Guideline.

Where can I get more information?
For further questions, the GLS Paket Shop owner or the GLS depot staff will be available for you.